FAQs

1. ORDER & PAYMENT
Q: Is my payment secure on your website?
A: Yes. All payments are processed through secure and encrypted payment gateways. We do not store your credit card or payment details on our server. Your transaction and personal information are fully protected.
Q: How can I confirm my order is successful?
A: After you complete the payment, you will receive an automatic order confirmation email from our system, including your order number, product details and shipping information.
Q: Can I modify or cancel my order after payment?
A: Order modification or cancellation is only available within 24 hours after payment and before shipment. Once the order is processed and shipped, changes or cancellation will no longer be supported.
Q: Why was my payment failed?
A: Payment failure may be caused by network issues, bank security restrictions, or insufficient balance. You can try again or contact your bank for authorization support.
2. SHIPPING & DELIVERY
Q: How long will it take to receive my order?
A: Standard international shipping takes 7–20 business days worldwide, depending on local logistics, customs clearance and your destination country.
Q: How can I track my package?
A: Once your order is shipped, we will send a tracking number and tracking link to your email. You can check the real-time shipping status online anytime.
Q: Will I be charged customs duties?
A: International shipments may incur local import duties or taxes according to your country’s customs policy. Any local customs fees are borne by the buyer.
Q: My package is delayed, what should I do?
A: Transportation delays may happen due to customs inspection, weather or logistics peak season. If your order is significantly overdue, please contact our support team for assistance.
3. RETURN & REFUND
Q: What is your return policy?
A: We support a 30-day return policy after delivery. Items must be unused, original packaged and with all tags intact to be eligible for return or exchange.
Q: Do I need to pay for return shipping fees?
A: If the return is due to personal reasons, the return shipping cost is borne by the buyer. If the item is defective, wrong or damaged, we will cover the return cost and provide full refund or replacement.
Q: How long does the refund take?
A: After we receive and inspect your returned items, the refund will be processed within 3–7 business days and returned to your original payment method.
4. PRODUCT & QUALITY
Q: Are your products authentic and high-quality?
A: All of our products go through strict quality inspection before shipment. We are committed to providing stable, high-quality and cost-effective products for global customers.
Q: Why is the product slightly different from the picture?
A: Slight color difference or detail deviation may exist due to different shooting light, display screen resolution and manual measurement data. Such minor differences do not affect product use.
5. ACCOUNT & PRIVACY
Q: Do you share my personal information with third parties?
A: We will never sell or leak your personal information. Your data is only used for order processing, shipping arrangement and after-sales service, and protected by strict encryption systems.
Q: How can I change my personal information?
A: You can log in to your account to edit your address, email and personal information at any time. For data deletion requests, please contact customer support.
6. CUSTOMER SERVICE
Q: How can I contact your support team?
A: You can reach us via official support email. We provide 24-hour message reply service and will solve your problems as soon as possible.
Q: Do you support wholesale and custom cooperation?
A: Yes, we support global wholesale, bulk order and customized cooperation. Welcome to contact us via email for competitive pricing and business solutions.