Return & Refund Policy

Return & Refund Policy
Return Eligibility
We offer a 30-day return and exchange service from the date of delivery. Items eligible for return must be unused, unwashed, undamaged, and kept in original packaging with all tags intact.
Non-Returnable Items
Personalized custom products, clearance items, and intimate goods are non-returnable for hygiene and policy reasons.
Return Process
Please contact our customer service team to submit a return request. Do not return goods without official confirmation. Our team will guide you through the return procedure and provide the return address.
Refund Rules
Once we receive and inspect your returned items, we will process your refund within3–7 business days. The refund will be credited back to your original payment account.
Shipping Fee Responsibility
If the return is caused by personal reasons such as dislike, inappropriate size, or unnecessary purchase, the return shipping fee shall be borne by the buyer. If the return is due to our quality problem, wrong item, or shipping error, we will cover all related costs.
Damaged & Defective Products
If you receive damaged, defective, or incorrect items, please provide photos or videos within 48 hours after delivery. We offer free replacement or full refund for qualified cases.